Global Consumer Services Senior Manager, Lego Education
After working within Customer Service in Global IT organisations for many years, Kim joined LEGO to design and manage the new efficient global setup for LEGO Education consumer service in close collaboration with The LEGO Group Consumer Service team. This included defining what good consumer service looks like both digitally and analog, based on market insights. In addition, she has the responsible for designing consumer service across systems and platforms.
Today she continues to instill and develop a strong consumer focus and understanding of consumer service across LE including how to maximise the value from the insights obtained by over 1000 interactions a month.