Enghouse Interactive are leading the way in customer experience by sponsoring the first UK Customer Experience Decision-Makers’ Guide from Contact Babel. This guide highlights the trends from both customers and businesses around customer experience and offers some great insights to what areas businesses are investing in for the future.
The guide is available now. Fill out the form to download a copy of the Enghouse platinum sponsored guide.
Make sure you also watch our on demand webinar with Contact Babel to hear the highlights from this guide. View on demand webinar now!
Highlights from the guide
Read the guide to understand “What Businesses want vs. What Customers want, is it really the same?”, understanding more about UK customers, Contact Babel asked questions such as:
- What are the top 3 most important factors to you when contacting an organisation?
- What would be your preferred method for contacting a company? (in high emotion, high urgency and high complexity instances)
- Would you prefer to speak with an agent or use automation, if the outcome and time were identical?